Social Security System (SSS) Disaster Experience in Philippines

Gusto ko lang share ung naging experience ko sa SSS lately.

Nag decide akong i-withdraw ung accumulated savings (Flexi-Fund) ko last September nung nagbakasyon ako sa Pinas.Sa Head Office ako nag apply ng Claim nung September 2, 2010... Pagdating ko dun, medyo natuwa pa ako kasi meron silang VIP lane for OFWs kasama sa lane na un ang mga Senior Citizens kaya mabilis kong mai-submit ung Form. Nung nasa counter na ako, nagtanong ako kung within the day, makukuha ko agad ang cheque...Biglang nasira ang mood ko nung sinabi na 10 working days daw ang processing ng cheque...Eh pauwi ako ng probinsya after 2 days.. So, ang pinili ko nalang dun sa "Type of Payment" ay Deposit to Bank Account...Pina photocopy sakin ung ATM Card ko (BPI) along with Passport, SSS ID, ska pinasulat ung account details. Nung nareceive nung processor (Gemma R. Dagdag), hinanap nya sa listahan ung BRSTN number ng BPI branch ko. Then ska nya sinulat sa form. Tinanong ko narin kung ilang days bago maipasok sa account ko. Nakaka-dismayang sagot ang narinig ko.. Hindi raw nya alam kasi ibang department ang in-charge.

Nag-antay nalang ako habang nasa probinsya for two weeks akong andun wlang pumapasok sa account ko. To make the story worst, until this date (October 6, 2010) hindi ko parin natatanggap ung PERA KO...Nakabalik na ako dito sa Riyadh wala parin.. Hindi lang jan nagtatapos ang disaster experience ko.. Nag e-mail ako sa kanila mga 2 weeks ago to inquire nga kung ano na nangyari sa claim ko dahil hangang ngayon wala parin sa account ko... After 1 week may nagreply, anak ng putakte ang sabi sa reply pinadala na daw yung cheque dun sa mailing address ko nung Sept. 21, 2010 pinadala. Actual reply as qouted below:

We would like to inform you that your flexi-fund full withdrawal claim amounting to Pxx,xxx.xx has already been processed/settled under Check No. xxxxxx (thru special voucher) on Sept. 14, 2010 and was mailed to your given address at xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Sept. 21, 2010.

Thank you for writing.

Very truly yours,

ATTY. SYLVETTE C. SYBICO

Department Manager

By: MALOU C. CUEVAS

Senior Analyst

Text agad ako sa mga naiwan sa Pinas para magtanong kung may dumadating na cheque.. Eh hanggang ngayon wala pa rin... Hindi ko sila tinantanan.. Nag reply ako sa reply e-mail at kinuwestiyon ko bakit nirelease as mail yung cheque samantalang ang nilagay ko sa form is Deposit to Account.. (Pardon my English kung meron mang major major mali sa grammar, kasi hindi ako English major)

Dear Sir/Madam,

Thank you for the information. I just want to inquire how come that it was released as a check, when the instruction I made on the form was to credit to my savings account in BPI. The processor even asked for the photocopy of my ATM card and all necessary details. What's the use of asking these information that in the end you will release it as a check? I have my mobile number and even e-mail address in the form but I was not even notified that there is a change in the releasing process. My main concern here is, not all the time there is somebody in the house where the check was mailed. If the mailman arrive without somebody to receive, it would be definitely become a returned mail. This will then cause another delay and problem.I should have just picked it up in the Main Office before I returned here in Riyadh.

Antay ulit ako ng 1 week saka may nagreply.. Lalo ako nabwisit sa reply dahil ang sabi sa reply as qouted below:

"We have coordinated your case with the concerned department and according to them, it was released as a check because there was no written request that the amount be deposited to your BPI account."

Anak ng kagaw... parang yung dugo sa talampakam ko biglang umakyat sa ulo ko na parang lalabas na sa ilong ko... Panong walang written request eh andun nga yun sa Claim Form nakalagay... May kasama pang photocopy ng ATM Card... Nireplyan ko ulit dahil sa bwisit ko...As qouted below:

Dear Maam,

Thank you for the effort you have extended in this concern. However, I would definitely DISAGREE on the reason that was provided by that concerned department. It was so clear in my claim form, that the instruction was to credit on my BPI savings account. I even attached the photocopy of my ATM Card, Passport, SSS ID and even wrote the Bank address on the form. Unfortunately, I haven't photocopied the form (because I gave too much TRUST that it will not serve any purpose on the future). Which I really regret, and the only thing I can provide is the acknowledgement receipt of my form as attached in this e-mail.

The processor was Ms. Gemma R. Dagdag. She even checked the BRSTN number of my BPI Branch in the list she had and wrote it in the form. I hope that there will be enough HONESTY on the concerned person/people for this will reflect negatively on the institution. I dare (the concerned department) to provide the scanned copy of the form which I submitted.

Just FYI, until this date, my family in Philippines haven't received yet the cheque. Thank you again and may this issue be settled as soonest as possible. "

Haaayyyy... akala ko pa naman dahil nagbago na ang Presidente ng Pilipinas at nagbago narin ang Chairman ng SSS eh mababago narin ang image ng SSS... Yun pala eh BULOK parin...